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Dining Dollars Contract

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Poly Canyon Village and Non-Freshman Cerro Vista Apartment Residents

Dining Dollars 2010-2011

Dining Dollars ("Dining Dollars") are offered by Campus Dining, a unit of the Cal Poly Corporation, a nonprofit auxiliary that supports California Polytechnic State University ("University"), to Student as a resident of Poly Canyon Village or a non-freshman resident of Cerro Vista Apartments at University, and is subject to these Terms and Conditions ("Agreement"):

  1. DINING DOLLARS. Dining Dollars are a dollar-for-dollar declining balance Value Account Plan that may be used only for dining and food purchases.
    1. Student may purchase any amount of Dining Dollars during the specified Offer Period, and Student will receive a bonus of 10% of the amount of Dining Dollars purchased.
      1. The Offer Period to purchase Dining Dollars is from June 15, 2010 through September 30, 2010. After the Offer Period, no value may be added to the Dining Dollars and no bonus value will be accrued.
      2. The initial Minimum Purchase of Dining Dollars is $500. Student may make additional purchases of Dining Dollars during the Offer Period in increments of $100 to $1000, or in increments of $250 from $1000 to $5000 at a time, with a maximum cumulative purchase of $10,000 of Dining Dollars.
  2. AGREEMENT TERM. The Agreement Term commences September 13, 2010, and expires June 10, 2012.
  3. VALUE AVAILABLE. Dining Dollars purchased prior to September 6, 2010, and the corresponding bonus Dining Dollars, will be credited to the Student's account and be available as of September 13, 2010. All payments made from September 6 through September 30, 2010, will be credited to the Student's account within 4 business days after the payment date.
  4. ROLLOVER. Unspent value at the end of Spring Quarter 2011 will be available Summer 2011, and will rollover to the Student's account for Fall Quarter 2011 and be available through the end of Spring Quarter 2012, (through June 10, 2012), regardless of Student's residence during the 2011-2012 academic year.
  5. SPENDING BONUS DINING DOLLARS. Bonus Dining Dollars are not accessed until the Dining Dollars are spent in full.
  6. FORFEITURE OF FUNDS AT END OF AGREEMENT TERM IF FUNDS NOT SPENT OR REFUND REQUESTED. At the end of Spring Quarter 2012 and no later than June 8, 2012, if the Student has unspent Dining Dollars, the Student must submit a written request for a refund or the unused Dining Dollars value will be forfeited. See Sections 16 and 17 regarding cancellation and refunds.
  7. DINING DOLLARS ACCESS. Dining Dollars is a type of Value Account Plan that is accessed through the magnetic strip on the back of the Student's University ID card (PolyCard). Students must present the PolyCard at the cash registers to purchase goods with Dining Dollars. It is the Student's responsibility to acquire the PolyCard before using Dining Dollars. Campus Dining provides all food service support at the University. Campus Dining Customer Service (Customer Service) is located in the 19 Metro station Atrium, Building 19, 805-756-5939, in the same office as the University's PolyCard office.
  8. VENUES. Dining Dollars can be used at all open Campus Dining locations.. Venues may be added or changed (or names changed) throughout the year. Venues may be open for only some meal periods, which will be posted at each venue and at www.calpolycorporation.org/campusdining/hours.asp.
  9. EXCLUSIONS. Dining Dollars cannot be used to purchase gift certificates, alcohol, emblematic clothing/apparel, or to pay gratuities. Dining Dollars are only accepted at Campus Dining (food service) locations and are not accepted at El Corral Bookstore, Pony Prints, Health Services, or for printing at computer labs.
  10. IF STUDENT HAS MULTIPLE VALUE ACCOUNT PLANS. There are multiple Value Account Plans available to Student on campus that would be accessed through the PolyCard. The cash registers are generally set to deduct value from the PolyCard in the following order: Dining Credits, Plu$ Dollars, Dining Dollars and then Campus Express Club. The Student can ask the cashier in advance to deduct a purchase from a specific Value Account Plan for a particular purchase, if that Value Account Plan is valid for that purchase.
  11. ADD VALUE. The Student cannot add funds to Dining Dollars on the PolyCard after the Offer Period expires. The Student may add value to a different declining balance account that is valid at the food venues on campus, Campus Express Club, by logging into the MyCalPoly portal (http://my.calpoly.edu), going to the Money Matters tab, and clicking on the Campus Express Club channel.

APPLICATION AND PAYMENT. Application and payment for Dining Dollars may only be made through the MyCalPoly portal (http://my.calpoly.edu). Payments must be made by online eCheck or credit card during the Offer Period and Student must agree to the term and conditions of this Dining Dollars Agreement. Financial Aid will not pay Campus Dining directly for Dining Dollars so the Student must make any payments to Campus Dining during the Offer Period and be reimbursed by his/her Financial Aid.

  1. PAYMENT OPTIONS. Payments may be made only by eCheck online with no convenience fee or by credit card online with a 2.9% convenience fee. All payments must be completed no later than the last day of the Offer Period (September 30, 2010).
    1. eCheck With No Convenience Fee. Campus Dining recommends the free electronic check payments (eCheck).
      1. Received Date and Time. The Received Date and Time of an eCheck payment will be the date and time the eCheck payment is made through the MyCalPoly portal.
      2. Received Date Void If Payment Not Accepted. It takes approximately three (3) to five (5) business days after an eCheck is made through the MyCalPoly portal for Campus Dining to receive confirmation that the eCheck was honored by the financial institution. Student is responsible for determining if the eCheck was accepted and honored by the financial institution. If an eCheck is returned unpaid by the financial institution, then Student's registration and Agreement for Dining Dollars is void. Student may return through the MyCalPoly portal to re-submit payment by a valid eCheck or credit card payment.
    2. Credit Card With 2.9% Convenience Fee. Campus Dining accepts only MasterCard, American Express and Discover cards and a 2.9% Convenience Fee will be added to the charge. (Visa is not accepted.)
      1. Received Date and Time. The Received Date and Time of a credit card payment will be the date and time the credit card payment is made through the MyCalPoly portal.
      2. Payment Acceptance Confirmation. Credit card payments are validated and authorized (accepted and honored by the financial institution) at the time of payment. Student will be notified immediately during the transaction if the financial institution will not accept the credit card charge and that the credit card payment is not valid, and Student will be offered the opportunity immediately to make a payment with another credit card or to pay by eCheck.
  2. STUDENT RESPONSIBLE FOR ENSURING TIMELY AND FULL PAYMENT.
    1. A payment for Dining Dollars is not complete until the payment is "received," and it is confirmed that the payment is honored by the financial institution.
    2. It is the Student's responsibility to track the Received Date of a payment, particularly in the case of eChecks that must be accepted and honored by the financial institution.
  3. $35 RETURNED ECHECK FEE. If Student pays by eCheck and the payment is returned for any reason, including insufficient funds or an erroneously entered account number on the eCheck, the Student will be charged a dishonored eCheck charge of $35, even if Student opts not to re-register for Dining Dollars.
    1. Most Money Market Accounts and Lines of Credit do NOT allow eCheck transactions and use of an invalid account will result in the $35 dishonored eCheck charge.
    2. A Business Hold may also be placed on your records and registration access if payment is not made in a timely manner for a Returned eCheck Fee.
  4. CANCELLATION OF AGREEMENT/ REQUEST FOR REFUNDS. The Agreement may be cancelled at almost any time and a Refund requested by Student. No Refund request shall be accepted after June 8, 2012.
    1. $40 Processing Fee. A Cancellation Request/ Refund Request is subject to a $40 processing fee at any time.
    2. Submit Cancellation Form.
      1. Students requesting cancellation of the Agreement and refunds prior to September 13, 2010, must contact Accounts Receivable at 805-756-1125 to complete the cancellation/refund form.
      2. Students requesting cancellation of the Agreement and refunds after September 13, 2010 must contact Campus Dining Customer Service and complete the cancellation/refund form at Customer Service, 19 Metro station Atrium, Building 19, San Luis Obispo, CA 93407-0207; 805-756-5939, or by email to campusdining@calpoly.edu.
    3. Cancellation or Revocation of the Housing License. Cancellation or revocation of the Student's Housing License does not cancel this Dining Dollars Agreement.
    4. Timely Request of Cancellation to get Refund. It is the sole responsibility of the Student to timely request a Cancellation of the Dining Dollars Agreement and/or a Refund, and to provide acceptable documentation to Customer Service to support the request.
  5. REFUNDS.
    1. Calculation of Refund. Any Refund is calculated based on unexpended Dining Dollars. The Cancellation/Refund Processing Fee will be deducted from the Refund amount. No bonus Dining Dollars, returned check fees, processing fees, or convenience fees will be refunded at any time. No partial refunds will be given.
    2. Refund Payment Method. If the Dining Dollars were purchased by credit card, the funds will be refunded to the credit card account of the person who paid for the Dining Dollars. If the Dining Dollars were purchased by eCheck, the funds will be refunded by check to the Student. Refunds may take two to three weeks from the date the application is received for the Refund to be processed and transmitted.
  6. CONDUCT. Students are enrolled for educational pursuits and the expectation is that their conduct will preserve an atmosphere of learning. Any Student whose conduct or behavior in or about food service venues is disruptive or in violation of law or University regulations may be subject to University disciplinary action, and Revocation of their Housing License and/or Revocation of the Dining Plan Contract.
  7. Breach of Agreement. A Student's breach of any material term or condition of this Dining Dollars Agreement may result in Revocation of the Dining Dollars Agreement.
    1. Revocation of the Dining Dollars Agreement.
      1. Upon Revocation of the Dining Dollars Agreement Student will forfeit any unspent Dining Dollars balances, including bonus Dining Dollars.
  8. NO INTEREST. No interest or other earnings will be credited to the account by Cal Poly Corporation.
  9. NO TRANSFERS. The use of Dining Dollars is limited to the Student whose name appears on the PolyCard. The value and Dining Dollars may not be resold, assigned, transferred, or used by anyone else without prior authorization of Campus Dining.
  10. UNAUTHORIZED USE. Unauthorized use of a PolyCard or Dining Dollars, including use by a party other than the person identified on the PolyCard, or tampering with or altering the PolyCard may warrant confiscation and possible disciplinary action by the University, a fine, possible forfeiture of value expended, including Revocation of the Agreement.
  11. LOST OR STOLEN CARDS. The Student is responsible for any charges on a lost or stolen PolyCard. Student is responsible for maintaining the integrity of the PolyCard in good working order. Magnetic fields, such as those created by TV, stereo, microwave, or magnetic clasps of wallets and purses can make a card unreadable, as can heat, water and eel skin. A minimum charge of $5 will be charged by University's PolyCard office to replace a PolyCard for any reason. The PolyCard must be readable by Campus Dining's cash registers in order for a purchase to be transacted. It is the Student's responsibility to report a lost or stolen PolyCard by:
    1. Logging into the MyCalPoly portal (http://my.calpoly.edu), going to the Money Matters tab, clicking on the Campus Express Club channel, then clicking Lost/Stolen Card on the right, which deactivates the PolyCard and all Value Account Plans on the PolyCard;
    2. Visiting Customer Service; or
    3. Calling Customer Service at 805-756-5939 during weekday business hours.
  12. MISCELLANEOUS. Any situation not specifically addressed herein will be resolved at the sole discretion of Campus Dining. Campus Dining cannot be responsible for payments that are lost, late, misdirected, addressed incorrectly, mutilated, or delayed. Campus Dining is not responsible for incomplete, incorrect, or illegible entries made during the application process by Student.
  13. AMENDMENT OF TERMS. Campus Dining may amend the terms of this Agreement at any time.
  14. COPY OF AGREEMENT. The Student should retain a copy of this Dining Dollars Agreement for his/her records.

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